Can I return my order? Will I get a refund?
To be eligible for a return, please contact firstname.lastname@example.org within 30 days of receiving your order and include the following -
- Order number
- Reason for return
- Email address used when placing the order
The item must be unused and in the same condition that you received it. It must also be in the original packaging.
A credit will automatically be applied to your credit card or original method of payment, within 5 working days.
You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).
Returns can take up to 28 days to be processed so please bear this in mind before contacting email@example.com.
Can I exchange my order?
Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).
I have received a wrong/faulty/damaged order?
Please contact firstname.lastname@example.org detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of our representatives will respond within 48 hours.