Refunds

Can I return my order? Will I get a refund?

To be eligible for a return, please contact sales@miltonjonesstore.com within 30 days of receiving your order and include the following -

  • Name
  • Order number 
  • Reason for return
  • Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).

 

Returns can take up to 28 days to be processed so please bear this in mind before contacting sales@miltonjonesstore.com.

 

Can I exchange my order?

Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).

 

I have received a wrong/faulty/damaged order?

Please contact sales@miltonjonesstore.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of our representatives will respond within 48 hours.